CONTACT CENTER ONLINE

CONTACT
CENTER ONLINE

The beauty of proximity

Specialized remote teams operating in a controlled and supervised environment, optimizing costs, improving service, and increasing sales opportunities.

Your company today:

A call center trapped in the 80s

A costly, disorganized operation that is difficult to control, with outdated processes that impact customer service and performance.

WITH

A commercial
operation 4.0

We use RevOps technology combined with remote humans—and the TERA digital human bot - to optimize timelines, boost results, and protect information.

The evolution
of the traditional call center

We manage specialized remote teams that work from home under centralized processes, metrics and supervision, optimizing costs without the need for additional infrastructure.

Lower operating costs

Eliminate infrastructure, physical space and traditional equipment costs.

Immediate scalability

Activate or expand your operation according to demand, without complex processes.

Distributed talent

We incorporate trained remote teams for different industries and objectives.

Control
and metrics

Centralized supervision, reporting and traceability across the entire operation.

Online contact center benefits

Solutions we operate for your business

From telemarketing to customer support, we build remote operations focused on results and scalability.

Call center outsourcing

Complete customer service and support operation under a remote model.

Surveys and satisfaction

Experience measurement and improvement of key indicators.

Appointment scheduling

Management and confirmation of appointments and follow-ups.

Inbound y Outbound

Incoming and outgoing calls according to each objective.

Collections

Preventive campaigns and portfolio recovery.

Telemarketing and sales

Prospecting, contact and commercial closing.

App integration

We connect mobile applications and existing tools.

Customer service

Continuous support with metrics and control.

CONTACT CENTER ONLINE